Privacy Policy

Last Updated: January 29, 2026

Pending ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect information in relation to our Services.

1. Information We Collect

We collect the following types of information:

Account Information: Name, email address, phone number, professional license details, and role (e.g., Broker, Agent).
Transaction Data: Documents, tasks, messages, and key dates related to real estate transactions uploaded to Deal Rooms.
Usage Data: Information about how you interact with our Services, including audit logs of actions taken within Deal Rooms.

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve our Services.
Facilitate collaboration within Deal Rooms.
Process documents using AI (strictly limited to user-provided documents within authorized Deal Rooms).
Send administrative notifications and updates.
Ensure compliance with legal and regulatory requirements.

3. Data Sharing

We do not sell your personal data. We share data only in the following circumstances:

Deal Room Participants: Data within a Deal Room is shared with other authorized participants of that specific Deal Room based on their role and permissions.
Service Providers: We may share data with trusted third-party vendors who assist in delivering our Services (e.g., cloud hosting, email delivery), subject to strict confidentiality obligations.
Legal Requirements: We may disclose information if required to do so by law or in the good-faith belief that such action is necessary to comply with a legal obligation.

4. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, role-based access controls, and secure cloud infrastructure.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements. Retention periods may be configured based on brokerage policies or regulatory needs.

6. Your Rights

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. To exercise these rights, please contact us at support@pending.com.

7. Contact Us

If you have questions about this Privacy Policy, please contact us at support@pending.com.